 |
Upon signing into the system, users see all open requests in their selected service categories. |
 |
A representative taking a call selects "New Request." Data common to all requests, such as account
numbers, the date to disconnect service, and which services are to be disconnected are entered on the
first page. |
 |
Since Satellite and Dialup service were selected for disconnection, specific fields pertaining to these
services appear on the second page. These dynamically generated forms can include dependencies: for instance,
if the "Hardware to return" checkbox is checked, the "Description of Hardware to Return" field will be
required. Dates are also validated and converted to a standard format. |
 |
Once all data are entered correctly, the representative is given a reference number, and the
request is placed in the database. |
 |
Now the "Open Requests" display shows the new request in all categories that apply. |
 |
On the disconnection date specified in the request, e-mail is sent to the department responsible
for each service selected. The e-mail message provides a link that (after sign-in is complete) will
take the technician directly to the request needing attention. Most services simply offer a comment field,
but this form, like the second page of the "New Request" page, is dynamically generated; any service
can require more data here, such as a third-party confirmation code. |
 |
Since the responsible party has confirmed the request has been completed, it is no longer shown
on the "Open Requests" display. |
 |
To see confirmed requests, users can select "All Requests" to see all requests in the system, or
"Your Requests" to see requests they have either entered or confirmed. Easy-to-read markers indicate
which requests are open.
|
|
